Kode Skema             : SKM/1602/00009/2/2019/18
Judul Skema            : Waiter
NoKode Unit Judul Unit Kompetensi
01D1.HRS.CL1.04Berkomunikasi melalui telepon
Communicate on the telephone
02D1.HRS.CL1.05Mengikuti prosedur kebersihan di tempat kerja
Comply with workplace hygiene procedures
03D1.HRS.CL1.06Mengembangkan dan memperbaharui pengetahuan lokal
Develop and update local knowledge
04D1.HRS.CL1.07Menerapkan prosedur kesehatan dan keselamatan kerja
Implement occupational health and safety procedures
05D1.HRS.CL1.08Memelihara pengetahuan industri perhotelan
Maintain hospitality industry knowledge
06D1.HRS.CL1.11Melakukan prosedur klerikal
Perform clerical procedures
07D1.HRS.CL1.12Melakukan prosedur dasar pertolongan pertama
Perform basic first aid procedures
08D1.HRS.CL1.13Mempromosikan produk dan layanan kepada pelanggan
Promote Products And Services To Customers
09D1.HRS.CL1.14Membaca Dan Menginterpretasikan Instruksi Dasar, Arah Dan / Atau Diagram
Read And Interpret Basic Instructions, Directions And/Or Diagrams
10D1.HRS.CL1.15Meneriman dan menyelesaikan keluhan Pelanggan
Receive And Resolve Customer Complaints
11D1.HRS.CL1.17Berkomunikasi Dalam Bahasa Inggris Pada Tingkat Operasional Dasar
Converse In English At A Basic Operational Level
12D1.HRS.CL1.18Bekerjasama Secara Efektif Dengan Pelanggan Dan Kolega
Work Effectively With Colleagues And Customers
13D1.HRS.CL1.19Bekerja Dalam Lingkungan Sosial Yang Berbeda
Work In A Socially Diverse Environment
14D1.HRS.CL1.20Melaksanakan Tugas Perlindungan Anak Yang Relevan Dengan Industri Pariwisata
Perform Child Protection Duties Relevant To The Tourism Industry
15D1.HBS.CL5.02Mengembangkan dan memperbaharui pengetahuan tentang makanan dan minuman
Develop and maintain food and beverage product knowledge
16D1.HBS.CL5.09Menyediakan penghubung antara dapur dan area pelayanan
Provide a link between kitchen and service area
17D1.HBS.CL5.12Menyediakan layanan makanan dan minuman
Provide food and beverage services
18D1.HFI.CL8.07Memproses transaksi keuangan
Process a financial transaction for services rendered
19D1.HBS.CL5.11Menyediakan layanan gueridon
Provide gueridon service
20D1.HBS.CL5.14Menyediakan silver service
Provide silver service
21D1.HBS.CL5.15Menyediakan layanan minuman anggur
Serve a range of wine products
22D1.HGE.CL7.11Menerima dan menyimpan dengan aman barang yang masuk
Receive and securely store in-coming goods
23D1.HBS.CL5.16Mengambil pesanan dan menyiapkan meja
Take food orders and provide courteous table service
24D1.HBS.CL5.10Menyediakan saran ahli tentang makanan
Provide advice to patrons on food and beverage services
25D1.HFI.CL8.08Memproses transaksi pembelian barang atau jasa
Process transactions for purchase of goods or services
26D1.HBS.CL5.07Menyiapkan dan menghidangkan minuman non-alkohol
Prepare and serve non-alcoholic beverages
27D1.HBS.CL5.13Menyediakan room service
Provide room service